Last updated: October 2026
Welcome to ApnaSeva. ApnaSeva is a technology-enabled home-service platform designed to help customers discover, request, and book household and local services.
Depending on the service available in your area, ApnaSeva may facilitate access to services including:
ApnaSeva may act as a platform connecting customers with independent service professionals. Unless specifically stated otherwise for a particular service, ApnaSeva does not directly employ every professional listed on the platform.
By using ApnaSeva, you confirm that:
Your continued use of ApnaSeva after any modification of these Terms constitutes acceptance of the updated Terms.
Certain features may require you to create an account.
You are responsible for providing accurate personal information, keeping your login credentials confidential, maintaining the security of your account, informing ApnaSeva if you believe your account has been compromised, and ensuring that activity performed through your account complies with these Terms.
You should not share your password, OTP, or authentication credentials with another person.
ApnaSeva will not be responsible for unauthorized activity resulting from your failure to protect your account credentials, except where liability cannot legally be excluded.
Services available on ApnaSeva may vary depending on:
A service displayed on the platform does not guarantee that the service will always be available.
ApnaSeva may add, modify, suspend, or discontinue services or service categories from time to time.
Service professionals listed on ApnaSeva may operate as independent professionals, contractors, partners, or service providers.
ApnaSeva may facilitate communication and booking between customers and professionals but may not directly perform the service itself.
Customers understand that the actual work may be performed by the assigned or accepted service professional.
Professionals are expected to provide services professionally and in accordance with the applicable service requirements.
When you request a service through ApnaSeva, you may be required to provide:
Submitting a service request does not necessarily mean that the booking has been confirmed.
A booking may be considered confirmed only after the applicable confirmation or acceptance process shown on the platform has been completed.
Service professionals may sometimes experience delays because of:
ApnaSeva will make reasonable efforts to facilitate the booking process but does not guarantee that every service will begin exactly at the requested time.
Customers should allow reasonable flexibility around the scheduled appointment time.
Customers are responsible for providing an accurate and accessible service address.
You must ensure that the professional can safely access the relevant property and service area.
If the professional cannot access the property because of:
the appointment may be delayed, cancelled, or treated as a failed service visit, subject to the applicable cancellation or service policy.
The initial amount displayed during booking may not always represent the final cost of the service.
For certain services, the professional may need to inspect the issue before determining:
Where additional charges are applicable, the customer should be informed before the additional work is performed, wherever reasonably possible.
Customers should not assume that inspection, labour, materials, replacement parts, or additional work are included in every displayed booking price unless specifically stated.
Prices shown on ApnaSeva may depend on:
ApnaSeva may update pricing from time to time.
The applicable price shown or communicated at the time of booking or service confirmation will generally apply, subject to any additional work or charges properly disclosed during the service.
Where online payment is available, payments may be processed through third-party payment service providers.
Customers agree to provide accurate payment information and authorize the applicable payment transaction.
ApnaSeva does not store sensitive payment credentials such as complete card details where payment processing is handled by an authorized third-party payment provider.
Payment processing may be subject to the payment provider's own terms and policies.
Where ApnaSeva permits cash or another offline payment method, the customer must pay the applicable amount directly as instructed by the platform or service professional.
Customers should request and retain appropriate payment confirmation or receipts where available.
A professional must not demand unauthorized charges from a customer.
Customers should report suspicious or unauthorized payment requests to ApnaSeva.
Customers may cancel bookings subject to the cancellation rules applicable to the particular service.
Repeated late cancellations, no-shows, or misuse of the booking system may result in:
Any applicable cancellation fee or refund will depend on the booking status, payment method, service type, and applicable cancellation policy.
A service professional may be unable to complete a booking due to legitimate circumstances including:
ApnaSeva may attempt to assist with rescheduling or finding another available professional where possible.
However, alternative availability is not guaranteed.
Refund eligibility depends on:
Where a refund is approved, it may take additional time to reach the original payment method depending on the payment provider or banking system.
Not every cancellation or complaint automatically qualifies for a refund.
ApnaSeva aims to provide a reliable marketplace experience, but the actual quality of work may depend on the individual professional performing the service.
If you believe that a service was incomplete, defective, unsafe, or materially different from what was agreed, you should contact ApnaSeva through the available support channels as soon as reasonably possible.
Customers may be asked to provide:
ApnaSeva may review the complaint and communicate with the relevant parties before determining an appropriate resolution.
Customers should inform professionals about known risks, fragile items, restricted areas, hidden wiring, plumbing, electrical systems, or other relevant property conditions before work begins.
Professionals are expected to exercise reasonable care while performing services.
Where property damage is alleged, ApnaSeva may review the circumstances and available evidence.
ApnaSeva does not automatically accept responsibility for every allegation of damage and may require reasonable evidence before determining responsibility.
Customers must:
Customers must not pressure professionals to perform work outside the agreed service or outside applicable safety requirements.
A service professional may refuse or stop work if the environment is reasonably considered unsafe.
Examples may include:
ApnaSeva may take appropriate action where safety concerns are reported.
You must not use ApnaSeva to:
Violation of these requirements may result in account suspension or termination.
ApnaSeva may allow customers and professionals to submit ratings, reviews, feedback, or other comments.
Reviews should be:
Users must not create fake reviews or manipulate ratings.
ApnaSeva may remove or restrict content that violates applicable policies or these Terms.
By using ApnaSeva, you may receive communications relating to:
Certain transactional communications may be necessary for the operation of the service.
ApnaSeva may provide customer support through available channels.
Support requests should include accurate booking information and a clear description of the issue.
ApnaSeva may investigate support requests and request additional information where necessary.
Support availability may vary depending on operational circumstances.
The ApnaSeva name, logo, branding, website design, application interface, software, graphics, text, and other platform content may be protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit ApnaSeva's intellectual property without appropriate authorization.
If you submit photographs, reviews, feedback, descriptions, or other content to ApnaSeva, you confirm that you have the right to submit that content.
You must not submit content that:
ApnaSeva may use submitted content as reasonably necessary to operate, improve, support, and promote the platform, subject to applicable law and our privacy practices.
Your use of ApnaSeva may involve the collection and processing of personal information.
Personal information may include information required to:
The handling of personal information is also subject to ApnaSeva's Privacy Policy.
ApnaSeva may use third-party providers for services such as:
Third-party services may have their own terms and privacy policies.
ApnaSeva is not responsible for independent third-party services beyond the extent required by applicable law.
ApnaSeva aims to maintain reliable platform availability but does not guarantee that the website, application, APIs, or services will always be:
Temporary interruptions may occur because of maintenance, upgrades, technical failures, network problems, security incidents, or circumstances beyond reasonable control.
To the maximum extent permitted by applicable law, ApnaSeva will not be responsible for losses arising solely from circumstances outside its reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
ApnaSeva's role and responsibility may vary depending on the specific service and applicable legal requirements.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your:
This provision does not limit rights that you may have under applicable law.
ApnaSeva may suspend or terminate an account where reasonably necessary because of:
Where appropriate and legally required, ApnaSeva may provide notice or an opportunity to resolve the issue.
ApnaSeva may introduce new services, modify existing services, or discontinue certain features.
Changes may be necessary because of:
Continued use of the platform after changes may constitute acceptance of the updated Terms where applicable.
ApnaSeva may update these Terms from time to time.
The updated version may be published on the platform with a revised "Last updated" date.
Users should periodically review the Terms to remain informed about applicable conditions.
ApnaSeva will not be responsible for delays or failures caused by circumstances beyond reasonable control, including where applicable:
If you have a concern regarding a booking or service, you should first contact ApnaSeva through the available support channels so that the issue can be reviewed and resolved where possible.
Nothing in these Terms is intended to remove or restrict any mandatory rights or remedies available to consumers under applicable law.
Any dispute that cannot be resolved through reasonable support efforts will be handled in accordance with applicable Indian law and the jurisdictional requirements applicable to the parties and transaction.
These Terms shall be interpreted in accordance with applicable laws of India, subject to any mandatory rights or protections available to users under applicable law.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
These Terms, together with applicable ApnaSeva policies such as the Privacy Policy, Refund Policy, Cancellation Policy, and other policies displayed on the platform, form the applicable agreement governing your use of ApnaSeva, subject to applicable law.
If you have questions, complaints, or concerns regarding these Terms or your use of ApnaSeva, please contact our support team.
Email: support@apnarseva.sitefury.in
When contacting support about a booking, please provide your booking ID and relevant details so that we can investigate the matter efficiently.
By accessing or using ApnaSeva, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms, please discontinue your use of the ApnaSeva platform.
