Cancellation Policy

ApnaSeva understands that plans can change. Customers may request cancellation of a service booking through the available booking or support channels, subject to the status of the booking and whether the service professional has started the work.

Cancellation eligibility and any applicable refund may depend on the timing of the cancellation, the booking status, the service involved, and the circumstances surrounding the cancellation.

Customers may cancel a booking before the service professional begins the service. Customers should cancel as early as reasonably possible so that the professional has an opportunity to manage their schedule.

Where work has already started, cancellation may not qualify for a full refund because the professional may already have spent time, travelled to the location, purchased materials, or performed part of the requested service.

If the service professional has already started the requested work, the customer may still communicate a cancellation request, but a full refund may not be available.

Where part of a service has already been completed, the amount refundable, if any, may depend on the work performed, applicable charges, and the circumstances of the cancellation.

Service professionals are expected to honour accepted bookings and make reasonable efforts to arrive and complete the agreed service.

If a professional cancels a booking, ApnaSeva may assist the customer with rescheduling or other available options.

Repeated or unjustified professional cancellations may result in account review, restrictions, suspension, or other appropriate action under ApnaSeva's platform rules.

Customers may request to reschedule a booking where the platform or support process allows it.

Rescheduling is subject to professional availability and may not always be possible for the requested date or time.

Customers should request rescheduling as early as possible to reduce the possibility of scheduling conflicts.

Customers should ensure that the service professional can reasonably access the service location at the scheduled time.

If the professional is unable to perform the service because the customer is unavailable, the location cannot be accessed, or necessary information has not been provided, cancellation or additional charges may depend on the circumstances and applicable booking conditions.

Appointment times may occasionally be affected by traffic, weather, emergencies, previous appointments, professional availability, or other circumstances outside reasonable control.

ApnaSeva or the relevant service professional may communicate with the customer when a reasonable scheduling adjustment is necessary.

A booking may occasionally need to be cancelled because of an emergency, safety issue, technical problem, severe weather, unavailable materials, unexpected professional circumstances, or another situation that makes the service impractical or unsafe.

ApnaSeva may review such circumstances individually and determine the appropriate available resolution.

Cancellation of a booking does not automatically guarantee a full refund. Refund eligibility depends on the circumstances and the applicable refund rules.

Where a refund is approved, the refund may be processed through the original payment method or the applicable payment channel, subject to payment-provider processing times.

Certain service, platform, convenience, processing, or other applicable charges may be non-refundable depending on the circumstances of the cancellation.

Any applicable charges will be handled according to the booking information, applicable service conditions, and related policies displayed or communicated to the customer.

Repeated cancellations, fraudulent cancellation requests, misuse of promotional offers, false claims, or other abusive behaviour may result in additional review or restrictions on an account.

ApnaSeva may take reasonable action to protect customers, professionals, payments, and the integrity of the platform.

Customers are responsible for providing accurate contact, address, service, and scheduling information when creating a booking.

If incorrect information prevents the professional from completing the booking, the resulting cancellation or rescheduling may be handled according to the circumstances.

A requested service may occasionally become unavailable because an appropriate professional is not available for the selected date, location, or service requirement.

Where ApnaSeva cannot reasonably arrange the requested service, available options may include rescheduling, selecting another professional, or processing an applicable refund.

Customers should use the available booking cancellation option where provided. If a cancellation option is not available, customers may contact ApnaSeva support for assistance.

Please provide your booking information and a clear explanation of the cancellation request so that the support team can review the situation efficiently.

Some cancellation or refund requests may require manual review, particularly where a service has already started, a dispute has been raised, or the circumstances are unclear.

ApnaSeva may request relevant booking details or supporting information before reaching a decision.

When an eligible refund is approved, processing time may depend on the payment method, payment gateway, banking institution, and other financial-service providers involved.

ApnaSeva cannot guarantee the exact time required for a bank or external payment provider to display a completed refund.

ApnaSeva may update this Cancellation Policy from time to time to reflect changes in services, booking processes, payment systems, operational requirements, or applicable laws.

The latest version will be published on the platform with the applicable "Last updated" date.